About you:
You are a Product Manager with at least 4 years of experience building and scaling technology products, ideally within a B2B SaaS environment. You thrive in roles where customer engagement is central - working closely with a large and active customer community to manage communication, align expectations, and strengthen long-term trust and adoption.
Naturally curious and highly collaborative, you combine strategic thinking with hands-on execution, bringing structure and clarity to complex product decisions. You have strong stakeholder management skills and are comfortable balancing diverse in puts across customers, commercial teams, support, and internal leadership to drive meaningful product enhancements.
You stay close to the market and competitive landscape, translating trends and customer insights into a forward-looking strategy that keeps the product differentiated and cutting-edge. You are passionate about leveraging AI, data, and reporting to create impactful outcomes and customer value at scale.
Responsibilities:
Determining the why, what, and when of a product or feature
Conducting market research and developing a deep understanding of business trends and competition
Conducting competitor benchmarking and identification value differentiators
Definition of, and accountability for, product goals and metrics
Define and lead product(s) strategy
Lead product discovery to understand user pain points by talking to customers
Achieve product-market fit for new products
Development of go-to-market strategy by collaborating with other stakeholders
Development of user stories and the translation of business goals and end user needs to product strategy
Co-ordinate with Product Designer to design the product features adhering to modern design principles
Decision-making using strategic thinking and guidance from the Product Team
Collaboration across the Product, Engineering, Customer Success, and Sales & Marketing teams to ensure a strong and shared product vision
Engage with other development pods and product teams to proactively identify cross-team dependencies and resolve dependencies through roadmap alignment and clear communication
Understanding the current product backlog, and support with the prioritisation of this
Understanding and overseeing the development process of the product—while that doesn’t have product managers in the trenches coding with developers, you will be working closely with the engineering team to ensure they understand how the product works
Support release process and communication to customers
Own product and feature adoption and usage outcomes, establishing clear tracking and success measures, and driving initiatives to increase usage
Updating product material with new developments
Supporting product demonstrations to potential customers
Core skills and experience:
Deep understanding of the product management lifecycle from idea / need to launch
Strategic thinking
Broad perspective to gather wide ranging functional requirements and distil them into a practical product strategy and roadmap
Ability to balance customer needs, business value, and technical feasibility
Ability to develop and communicate clear technical requirements
Strong relationship management skills with the ability to manage product stakeholders both externally and internally
Good understanding of UX/UI design principles
Natural curiosity and desire to solve problems at the root cause
Analytical mindset
Knowledge of agile frameworks such as SCRUM and Kanban
Familiarity with a variety of tools and software including the Atlassian suite, Product board Figma, MS Office, Miro
Minimum Bachelor’s degree level qualification in a technology, engineering, mathematics or business discipline
Salary &Benefits:
Competitive base salary
Participation in the Infonetica Bonus Plan (business and personal performance related)
Pension
Private health insurance
25 days annual leave
Working Location:
The primary work location for the role is Esher (KT10 9SD), which is a 30-minute train ride from London Waterloo or just off the A3 if you are driving in. We are currently working three days a week in the office on Mondays, Tuesdays and Thursdays. This role will be required to be in the Esher office 2-3 days per week.
